Question 1

What is the Discovery Portal?

Accepted Answer

The Discovery Portal helps House of Karma understand your business before recommending a project or strategy.

Question 2

Do I need to complete every discovery form?

Accepted Answer

No. Start with Business Discovery. Additional questionnaires may be recommended based on your priorities.

Question 3

Is discovery the same as onboarding?

Accepted Answer

No. Discovery happens before an engagement begins. Onboarding begins after an engagement is approved.

Question 4

Do I need to provide passwords?

Accepted Answer

No. The Discovery Portal should never require account passwords or administrative credentials.

Question 5

How long does discovery take?

Accepted Answer

The general Business Discovery should take approximately 5–10 minutes. Specialized forms may require additional time.

Question 6

Do I need to know exactly what services I need?

Accepted Answer

No. Discovery is designed to help identify that.

Question 7

Can House of Karma work with our existing website or systems?

Accepted Answer

Potentially. Discovery helps determine what can be preserved, improved, replaced, or integrated.

Question 8

Do you only work with Detroit businesses?

Accepted Answer

No. House of Karma can support businesses beyond Detroit depending on the engagement.

Question 9

Do you offer ongoing support?

Accepted Answer

Yes. Some clients require individual projects while others may benefit from ongoing strategy, creative, marketing, technology, or optimization support.

Question 10

What happens after I submit discovery?

Accepted Answer

House of Karma reviews your submission and determines the appropriate next step.

Question 11

Does submitting discovery commit me to a project?

Accepted Answer

No. Discovery is part of evaluating whether there is an appropriate fit and what the recommended approach may be.

Question 12

Do you guarantee marketing or SEO results?

Accepted Answer

No. Strategies should be designed around measurable objectives, but rankings, advertising results, platform behavior, and business outcomes cannot be guaranteed.

Question 13

Can I send additional materials?

Accepted Answer

Yes. Non-sensitive brand, marketing, design, analytics, and reference materials may be uploaded where available. Do not upload passwords, private credentials, protected health information, banking information, or highly sensitive documents.

Frequently Asked Questions

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